Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when you:

• Contact us through our website form
• Subscribe to our newsletter
• Request a quote or consultation
• Place an order for custom furniture
• Participate in surveys or promotions

The types of personal information we may collect include:

Type of Information	Purpose
Name and contact details (email, phone, address)	To communicate with you about your inquiry or order
Payment information	To process transactions (note: we do not store complete payment details)
Design preferences and requirements	To create custom furniture pieces that meet your needs
Correspondence history	To provide consistent and informed customer service

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Time zone setting and location
• Pages viewed and browsing patterns
• Device information

We collect this data using cookies and similar technologies. For more information, please see our Cookies Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Legal Basis
Providing and personalizing our services	Performance of a contract
Communicating with you about your inquiry or order	Performance of a contract
Processing payments and managing accounts	Performance of a contract
Improving our website and services	Legitimate interests
Sending relevant marketing communications	Consent
Complying with legal obligations	Legal obligation

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies who help us operate our business (e.g., payment processors, delivery services, IT support)
• Professional Advisers: Including lawyers, accountants, and insurers
• Regulatory Authorities: When required by law or to protect our rights

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, accidental loss, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure business premises

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take precautions to protect your personal data when online.

5. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

For customers who have purchased furniture, we typically retain records for 7 years to comply with tax and warranty obligations.

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information
• Correction: Have inaccurate personal information rectified
• Deletion: Request the deletion of your personal information in certain circumstances
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing of your personal information
• Portability: Request the transfer of your personal information to you or a third party
• Withdraw consent: Withdraw consent where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to all legitimate requests within 30 days.

7. Marketing Communications

We may send you marketing communications about our products and services if you have:

• Requested information from us
• Purchased goods or services from us
• Provided us with your details when registering for a promotion
• Explicitly consented to receive such communications

You can ask us to stop sending marketing communications at any time by:

• Following the opt-out links on any marketing message sent to you
• Contacting us at any time using the contact details provided

8. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

9. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.